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Refund and Exchange Policy

Our business thrives on good reputation. We know how important it is that every customer be happy with their purchase every time they visit our online boutique. We guarantee 100% Customer Satisfaction on every purchase.

We at www.vertuindiaofficial.com give 30 days Replacement Warranty for all the products sold on www.vertuindiaofficial.com - if any manufacturing defect occurs.
Process of Replacement :
- Customers have to notify us of any damage or manufacturing defect within 30 days from the date of delivery.
- We will arrange a pickup from customers address.
- After receiving the defective product and checking the cause of damage, We will ship a brand new product at no extra cost.

Note :
- www.vertuindiaofficial.com will try to replace the specific product ordered in a Maximum of 30 days from the date of Delivery.
- However, the company reserves the right to offer an alternate product in case the product is out of stock/ production.
- The 30 days replacement warranty is valid only in cases of manufacturing defects and transport damages and is invalid in cases of damages due to normal wear & tear and negligence on part of the customer.

- We take pride in giving you the best products with the best service. Our goal is also to amaze you and satisfy you with our products and our service.
- We sell what we show. The pictures are of the actual products which we have ourselves clicked.
- All the pictures on our Website are taken by ourselves, pics taken from different angles to show a precise image of what you would be getting.
- "So there is no chance of customers disliking our products"
- The above statement is not our selling technique. It is Our 7 years long experience in this business.
- None of our customers Till Date has asked for a Refund Because We have always surprised them by our Product quality.


- CASH ON DELIVERY Order can be cancelled before they are dispatched, if the cancellation is done post dispatch then booking amount if any will not be refunded.
- Online Payment Ordered can be cancelled before the products are actually dispatched. Post Dispatch the order cannot be cancelled.
- Online Payment order that are cancelled before product dispatch. Refund will be credited back to the source Bank Account / Card within 7-10 Business days, In case of any help kindly email us at sales@vertuindiaofficial.com


Please Note the following while returning our product for replacement:
1. Please inform us by email sales@vertuindiaofficial.com or Call us on 7058291709 before sending the product back
2. Return Shipping charges will be borne by Buyer (not applicable in case of replacement due to manufacturing defects)
3. The product should not be tampered or used
4. After receiving the product only we will dispatch the new replacement